The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
| |
Lived experience in this context as a Consumer is defined as: | The personal experience of living with mental illness and the consequences. This experience includes the consumer’s mental, physical, emotional, social and spiritual wellbeing and may have significant social and economic impacts |
| |
Safe and positive working relationships include: | appropriate use of lived experiencedefining peer work relationshipclarifying expectationsmaintaining self-care strategiesaccessing self-care strategiesawareness of own vulnerabilities and that of the peer consumerhonest and trusting communicationsestablishing and promoting hopepromoting dignity of risk and self-determination in recovery |
| |
Needs may include: | Cultural DisabilityEmotionalEmploymentFinancial and economicGrief and lossHealthHousing LegalMental health PhysicalProblematic alcohol and other drugs useSexualitySocialSpiritualTrauma informed care |
Provide information about opportunities and strategies may include: | Accessing peer supportEducation about recoveryElimination of discriminationEncouraging a person’s sense of hope and personal valueEnhancing a person’s own sense of agencyEnhancing and supporting the care networkIdentifying and exploring positive and negative risks with consumersPromoting self-advocacy and self determinationPromoting the right of equal and full citizenship with access to all community resources and opportunitiesRemoval of barriers to participation Supporting people to develop and pursue their recovery goals and aspirationsTrauma and trauma informed careWorking with consumers with their choices to live, and work in their community of choice |
A range of appropriate information and education may include: | Range of information may include:Recovery information consumer rights information service and support options and networks consumer organisations, consumer developed resources, tools and materialactivities, forums and events |
| Appropriate information may include being:Culturally appropriate Age appropriate Literacy appropriate Numeracy appropriate Language appropriate |
Peer ethics is defined in this context as: | Peer ethics broadly relates to the values that underpin mental health peer work, and that inform mental health peer worker practices.Peer ethics refers to the dual principles of reciprocity and equality - between peer workers and their peers - on the basis of shared or similar experiences, on mutual sharing and understanding, and in the knowledge that mental health peer workers do not exert power over people who are using or accessing theirs, or any other services.Peer ethics are essentially about actively facilitating and promoting the self-determination and empowerment of people who are affected by mental distress |
| |
Work in collaboration with consumers to ensure that: | Individual and cultural needs are addressedPotential barriers and challenges to achieving consumer directed outcomes are identified and appropriately resolvedThere are appropriate levels of consultationInformation resources and education are appropriate to consumer’s individual circumstances |
Respond promptly and supportively to consumers in distress or crisis may include: | Facilitating access to: AmbulanceClinical mental health servicesPerson’s care network including nominated personCultural consultantsHospitalsOther organisationsPeer workersWorkers within the organisation |
Records of service may include: | Advanced directiveAdvocacy lettersAssessment recordsCare and service plansComplaints Consent lettersConsumer’s own records of their recovery Evaluation formsFeedback and satisfaction formsFile notesIndividual program plansIndividual service plansInitial contact formsPersonal recordsRecovery wellness plansReferral letters |
| |
Confidentiality and privacy;(a)Information is shared according to the legal requirements under the Privacy Act, organisation policy on confidentiality, and where possible consumer informed consent, knowledge and full participation: | In situations where a consumer discloses to a mental health peer worker or is observed by a mental health peer worker to be in a situation of risk to self and/or others then the limits of confidentiality apply with a duty of care to report the risk as required by organisation policy. |
Confidentiality and privacy; (b)Information may be shared within the above stated bounds of confidentiality and wherever possible, with the consent, knowledge and full participation of a consumer, with people such as: | Care network Case managersConsumersFamily membersOther servicesOther staffSupervisor |
Development activities may include: | TrainingCoachingMentoringParticipation in networksUse of blogs and other online learning tools |
| |
Work collaboratively with other services to: | Establish working relationships with other service that will benefit the participation and promotion of consumers and peer workPromote recovery and consumer decision makingSupport the rights, interests in the needs of consumers seeking access to other services as part of their identified recovery |
| |